Customer Support

At Gemni Software, customer service means going above and beyond to keep our clients happy. Customer satisfaction is the top priority and has cultivated our loyal, returning customers, year after year. 

Hotline Support

Call our Hotline Support and leave a brief message with your inquiry or issue for the fastest solution.


Send an email to Include the municipality, contact information, and helpful information about your inquiry or issue.

Remote Support Services

Remote services allow our staff to get directly onto your computer for real-time resolution.

Quick Support: download and run as directed; call 860.276.0012 first.

Extended Support: required for persistent connections and long-term remote access.

"The number one reason I am a loyal customer is due to their high level of customer service."
Teresa M. Babon, CCMA I, CCMC
Director of Assessment & Revenue | Town of Southington, CT
"Unbeatable customer service with immediate responses to questions and issues."
Marcus Irrek, CCMA II
Assessor | City of Milford, CT